Privacy Policy

1. Introduction

Lux Exclusive Global Homes Inc, doing business as Alejandra Carlo Properties ("we," "us," or "our"), is a Texas corporation committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, text message, or other means.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, mailing address
• Property Preferences: Location preferences, budget, property type interests
• Communication Records: Messages, inquiries, and correspondence with us
• Technical Information: IP address, browser type, device information, and usage data
• Financial Information: Information provided for mortgage pre-approval (handled by our partners)

3. How We Use Your Information

We use the information we collect to:

• Provide real estate services and property listings
• Respond to your inquiries and schedule property showings
• Send you property updates, market information, and promotional materials
• Process mortgage pre-approval requests through our partner lenders
• Improve our website and services
• Comply with legal obligations and protect our legal rights
• Send transactional and service-related communications

4. SMS/Text Messaging Policy

• Consent: Your consent is not a condition of purchasing any property or service
• Message Frequency: Message frequency varies based on your interaction and preferences
• Message & Data Rates: Standard message and data rates may apply
• Opt-Out: You can opt out at any time by replying STOP to any text message
• Help: For help, reply HELP to any message or contact us at (832) 600-4707
• Supported Carriers: Service available on all major U.S. carriers

5. TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and all related regulations. We will only send you text messages or make automated calls if you have provided express written consent. You may revoke your consent at any time by following the opt-out instructions in our messages or by contacting us directly.

6. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., mortgage lenders, CRM systems, marketing platforms)
• Business Partners: Real estate professionals, lenders, and other partners relevant to your transaction
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your information in a portable format
• Withdraw Consent: Withdraw consent for specific processing activities

To exercise these rights, please contact us using the information provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and improve your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (note: we do not sell personal information).

14. Contact Information